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Assurance Wireless

Editorial Team

Sign up for Assurance Wireless and you will get:

About Assurance Wireless

Assurance Wireless has been created by Virgin Mobile USA and is a Lifeline Assistance program supported by the federal Universal Service Fund. Service within nationwide coverage area reaching more than 295 million people. Assurance Wireless is not available in all states/areas. Offer limited to eligible customers (varies by state) residing in selected geographic areas and is non-transferable.

Assurance Wireless is available in over 40 states. Visit http://www.assurancewireless.com and enter your zip code to check if service is available in your area.

Qualifications for Assurance Wireless No cost Phones and No cost Service

Enrollment is available to individuals who qualify based on federal or state-specific eligibility criteria. You may qualify if you are on certain public assistance programs, like Medicaid or Supplemental Nutrition Assistance Program (SNAP). You can also qualify based on your household income. You must provide proof of program participation or proof of income. The Lifeline Assistance program is available for only one wireless or wireline account per household. Separate households that live at the same address are eligible, including residents of homeless shelters and nursing homes. Residents with temporary addresses are also eligible.

In order to continue receiving your Lifeline service from Assurance Wireless, at least once a year you must certify that you still qualify for federal Lifeline Assistance. You may qualify based on participation in certain public assistance programs such as Medicaid, Food Stamps/SNAP, and Supplemental Security Income (SSI). You may also continue to qualify if your total household income meets guidelines for your state.

How to Apply for Assurance Wireless Lifeline Program Participation

  1. Apply online
  2. Print an application to mail or fax in
  3. Call Customer Care at 1-888-898-4888
  4. Speak to a representative in your neighborhood. The representative will help you apply. Along with proof of eligibility, you will be required to provide proof of address and identity to qualify for a no cost Assurance Wireless phone. Once the representative receives confirmation that you are approved for Lifeline service, you will be provided with a no cost phone. The representative will help you activate it.

Assurance Wireless Phones and Smartphones

Customers will get a basic feature phone. Customers who sign up with a representative in their neighborhood will receive the phone from the representative who will help them activate it. All other customers will receive their phone via mail.

Assurance Wireless Top Up

If you need more airtime, you may choose from any of our low-cost plans or buy additional voice airtime for 10¢ each.

Other Assurance Wireless low-cost plans:

$5 Talk & Unlimited Text- Add $5 each month to get 250 more airtime

$30 Unlimited Talk, Text, & The Web- Add $30 each month to also get unlimited airtime and unlimited data.

You will receive 350 NO COST voice airtime and Unlimited NO COST messages each month for as long as you are eligible for Lifeline service.

Plans are tied to the date you receive new airtime and messages each month. You will lose any unused airtime on this date. Keep this in mind if you decide to buy a plan close to the end of your month.

You must have money in your account to purchase additional voice airtime for 10¢ each.

You can add money to your account at participating local wireless dealers or stores or by logging into your account from a computer or your phone.

You can also purchase a low-cost plan using your account balance or you can sign-up for auto payment with a credit or debit card if you wish to automatically pay for services each month. You can register your credit or debit card in My Account or by calling Assurance Wireless Customer Service at1-888-321-5880.

Contacts of Assurance Wireless

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